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Glymer Care Solutions · Version support
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App Information
App NameGlymer Care Solutions
DeveloperGlymer Care Solutions LLC
PlatformiOS & Android
Support Emailinfo@glimmercaresolutions.com
Privacy PolicyView Privacy Policy
Terms of ServiceView Terms of Service
Address738 Main St # 197, Waltham, MA 02451, United States
Websiteglimmercaresolutions.com
Getting Started
1
Create Your Account
Sign up with your email, or use Google, Apple, or LinkedIn for a faster registration. Choose between a Client or Caregiver account type.
2
Complete Your Profile
Add your name, contact details, and a profile photo. Clients can add care needs; caregivers can add qualifications and availability.
3
Browse Services
Explore our care categories — from home care and companion care to specialised medical support. Request the service that fits your needs.
4
Get Matched & Start
Our team matches you with the best-fit caregiver. You receive real-time updates at every stage via push notifications and email.
Frequently Asked Questions
How do I create an account?
Download the Glymer Care app from the App Store or Google Play, or visit our website. Tap "Sign Up", choose your account type (Client or Caregiver), fill in your details, and verify your email address.
How do I submit a care request?
Once logged in, go to the Services section, browse available care categories, and tap the service you need. Fill in the request form including your preferred dates, location, and any special requirements, then submit.
How are caregivers matched to my request?
Our team reviews your care request and matches you with the most suitable caregiver from our vetted pool based on your needs, location, and preferences. You will receive a notification once a caregiver is assigned.
How do I track the status of my request or referral?
Open the app and go to "My Requests" or "My Referrals" from the menu. Each item shows its current status and a full activity timeline. You will also receive push notifications and emails for every status change.
How do I message my caregiver or the support team?
Tap the Messages icon in the navigation bar. You will see all your active conversations. You can send messages directly to your assigned caregiver or to our support team.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password?" and enter your registered email address. You will receive a password-reset link by email. Follow the link to create a new password.
How do I update my profile or account details?
Tap the profile icon (top right) and select "Profile Settings". From there you can update your name, contact details, profile picture, and notification preferences.
How do I enable or disable push notifications?
Go to Profile Settings → Notification Preferences in the app, or adjust notification permissions for Glymer Care in your device's system Settings app.
How do I cancel or modify a service request?
Open the request from "My Requests", scroll to the bottom, and tap "Cancel Request". To modify a request, please contact our support team directly as changes require staff review.
How do I delete my account?
In the app, tap the three-dot menu (⋮) in the top-right corner and select "Delete Account". You will be asked to confirm by typing DELETE. This action is permanent and cannot be undone.
Is my personal information secure?
Yes. We use industry-standard encryption for all data in transit and at rest. Your profile is password-protected and we never share your personal information with unauthorised third parties. See our Privacy Policy for full details.
What should I do if the app is not working?
Try the following steps: (1) Force-close the app and reopen it. (2) Check your internet connection. (3) Make sure you have the latest version of the app installed. (4) Restart your device. If the problem persists, contact our support team.
Troubleshooting
📶
App not loading / slow
- Check your Wi-Fi or mobile data connection.
- Force-close the app and reopen it.
- Try switching between Wi-Fi and mobile data.
🔔
Not receiving notifications
- Ensure notifications are enabled in your device Settings → Glymer Care.
- Check your Notification Preferences inside the app.
- Sign out and sign back in to refresh your device token.
🔐
Login / authentication issues
- Make sure your email address is verified (check your inbox for the verification email).
- Use "Forgot Password?" to reset your credentials.
- Clear app cache (Android: Settings → Apps → Glymer Care → Storage → Clear Cache).
📱
App crashes or freezes
- Update the app to the latest version from the App Store or Google Play.
- Restart your device.
- Uninstall and reinstall the app. Your data is stored securely in the cloud.
Download the App
Available on iOS and Android. Free to download.
© 2026 Glymer Care Solutions LLC · 738 Main St # 197, Waltham, MA 02451 · Privacy Policy · Terms of Service